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Customer Service!
Here you will find answers to your questions about
shopping at ridersmall.com, your order, payment options
and more.
Most frequently asked questions (FAQs) are given on the
top for quick reference. Questions are then listed
category wise. In categories also, only most asked
questions/answers are given. Complete details can be found
on relevant pages. Simply select from the categories for
complete information.
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How much is shipping?
We offer Free shipping on all orders above $100 & above: |
| Below is a chart that lists all the standard shipping costs for orders placed with ridersmall.com. |
| Price Range |
FedEx Ground 5-8 Day |
PO Boxes |
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Continental USA
(Lower 48 States) |
Alaska/ Hawaii |
APO/ FPO |
U.S. Territories |
Canada |
Intl. |
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| $0-$49.99 |
$7 |
$11 |
$ 11 |
$11 |
$11 |
$15 |
$11 |
| $50-$74.99 |
$10 |
$15 |
$15 |
$15 |
$15 |
$20 |
$15 |
| $75.00-$99.99 |
$15 |
$20 |
$20 |
$20 |
$20 |
$25 |
$20 |
| $100.00+ |
FREE |
$30 |
$30 |
$30 |
$30 |
$35 |
$30 |
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When will I receive my order?
We aim to dispatch your order(s) within 48 hours and at the most your order should reach you within 5-8 days if shipped using regular ground shipment option. Occasionally at busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time. In exceptional circumstances like custom boots, semi custom boots etc, please allow 28 days for delivery OR as specified on the product page. We can advise on your delivery if you will contact us via email or telephone.
Delivery Time for (Standard Ground Shipping):
For USA ( contiguous) : 5-8 Working days
Alaska, Hawaii & Virgin Islands: 7-10 Working days
For Canada: 7-10 Working days
For International: Pease ask.
Order processing Time: 1~2 working day
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How do I track my shipment?
We will send you tracking number if you ask for it.
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Is online ordering really safe?
We understand you may be concerned about entering personal or credit card information over the Internet. To ensure that your privacy and the information you enter is not abused t his Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and
All of the credit card information sent to Borderart travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available. |
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| Below are the symbols for a secure server. They will appear in the bottom left-hand corner of the screen when you type in your credit card details in the checkout area of the shopping basket. |
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Internet Explorer Symbol |
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Netscape Symbol |
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FireFox Symbol |
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We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
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How do I return my order?
Items must return within 30 days and must be in new, re-sellable condition and retu rned with the manufacturer's original packaging including tags and labels. Please use a shipping box to ship return items. Do not ship return items in manufacturer's packaging, as they will not be accepted. Please include a copy of the original receipt or packing slip for your refund.
No returns will be approved and/or credited if the merchandise is a closeouts, discontinued, personalized and custom made or item has been used, worn or damaged in any way .
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What
is your 110% price guarantee ?
Should you find a lower priced item elsewhere, RidersMall.com will gladly refund you 110% of the difference
between the lower price and our price up to 10 days after your purchase.
Restrictions:
The item must be the same exact color, style number and size as your RidersMall.com purchase. Sorry, we will
not price match from any auction/Marketplace sites. The item must be in stock on competitor's site. Price
differences will be calculated on the final price of your purchase, excluding shipping and tax. We'll even
refund the difference if we lower the price at RidersMall.com within 10 days of your purchase.
- Order the item that you want from RidersMall.comContact Us with your RidersMall.com order confirmation number and where we can find the lower price (i.e. URL of a competitor site, or the phone number of a store)We will then verify the price and process your price adjustment.
- Credits are issued bi-weekly after your card is charged for the full amount.*
*If your payment method is PayPal®, your PayPal® account will be credited
Sorry, personalized items may not be returned unless defective.
Products are subject to price change and availability. Not responsible for typographical or system errors.
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Your
data security guarantee ?
We understand you may be concerned about entering personal or credit card information over the Internet. To ensure that your privacy and the information you enter is not abused t his Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and
All of the credit card information sent to Borderart travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available. |
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| Below are the symbols for a secure server. They will appear in the bottom left-hand corner of the screen when you type in your credit card details in the checkout area of the shopping basket. |
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Internet Explorer Symbol |
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Netscape Symbol |
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FireFox Symbol |
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We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
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off-line
data security ?
All of your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
If you have any questions about the security at RidersMall.com, please contact us at cs@ridersmall.com.
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How to Measure Yourself ?
Go to our Sizing Guide Page.
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How to find size for yourself ?
Go to our Sizing Guide Page.
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How To Order ?
Choose from four convenient ways to order:
1- Order Online (Website)
2- Order By Phone
3- Fax your order
4- Order By Mail
5- Email Inquiries
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Can I order By Phone?
Yes! Call us to order ( 713 ) 266 2111 )
(Monday ~ Thursday, 9:00 am ~ 5:00 pm, Central time)
(Friday, Saturday, 9:00 am ~ 1:00 pm, Central time)
Please be sure to have your order (products, model, colour, size etc) and credit card information ready when you call.
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Can I order By Fax?
Fax your orders to ridersmall.com (877) 899 9291 . It will be processed on the next business day. Please note Fax order are for Credit card orders only.
Fax Service is available 24 hours a day, 7 days a week .
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What is the CVV2 Number ?
CVV stands for "Card Verification Value" or its also called "credit card Identification Number". This is an added safeguard for your credit card purchases, an important security feature for credit card transactions on the Internet and over the phone. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. Some newer credit cards only show the last four digits of the credit card number on the back, followed by the CVV2 number.
The CVV2 number enhances fraud protection and helps to validate two things:
- The customer has the credit card in their possession.
- The credit card number is legitimate
For most online credit card purchases from us, the Identification Number is required information.
American Express
Your identification number is the 4-digit number found on the far right on the front of your credit card
Visa
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
MasterCard
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
Discover Card
Your identification number is the 3-digit number found on the back of your credit card near the signature panel.
If your credit card does not show an Identification Number, you are not required to enter one.
If you have any questions concerning your credit card's Identification Number and the benefits of using it for all your online credit card purchases with us, contact one of our Customer Service Specialists by phone at 713 266 2111
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Is using a credit card online safe ?
| ridesmall.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. ridesmall.com uses the most advanced form of SSL software available: 128-bit encryption by Yahoo.com.
ridesmall.com is hosted with "Yahoo! Web Hosting", because of the additional added security of our secure server, we can guarantee a safe and secure transaction on ridesmall.com. Since you are the only one that sees this credit card number when you type it in, it is more secure than handing your card to a teller at the supermarket.
If you have any questions or concerns about ridesmall.com's security practices, you can contact us via e-mail. |
| SSL security |
| SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. Yahoo! Merchant Solutions employs SSL to protect your customers' billing and shipping information when it's submitted through your checkout pages, which helps to ensure a reliable, secure shopping experience. |
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What credit cards do you accept ?
At this time we offer you the option of choosing from paying with Mastercard, Visa, Discover, and American Express.
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Do You offer Free Shipping ?
Yes! We offer free shipping on all order above US$ 100.
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What shipping Methods you use ?
FREE Standard Ground Shipping within 5-8 business days.
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 4-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
2-Day
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.
Overnight
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1 full business day when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.
Alaska, Hawaii - 2-Day
Most items may be shipped to Alaska and Hawaii via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. EST Monday-Friday, excluding federal holidays within the United States. U.S. Territories
We also ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must be travel via USPS (Ground Shipping option) and may take longer than the 5-8 business days.
Military APO/FPO Addresses.
APO/FPO orders are shipped via US Postal Service Priority Mail. Please allow additional time for delivery from the APO/FPO to the recipient. Once the package has been delivered to the APO/FPO, ridersmall.com is not responsible for possible delays nor can we track the shipment.
PO Boxes
Deliveries to PO boxes will be shipped via US Postal Service Priority Mail. There is no tracking service available for these shipments.
Canadian Orders
Charges are shown in the shipping charges table.
All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes. International
We cannot ship to Puerto Rico or any other destination outside of the United States at this time. All orders must be paid in U.S. funds by international Money Order or Credit Card. Customers are responsible for all duties and taxes.
Shipping and handling to other countries will consist of the subtotal-dependant-shipping fee listed above and the actual cost of international postage rounded up to the nearest dollar. We ship United States Postal Service Global Express . We will adjust your order immediately prior to shipment, so there will be some changes from the charges on your Internet Order Confirmation. If you would like to know your total after placing an order, please e-mail us at cs@ridersmall.com
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How much does shipping cost ?
| Below is a chart that lists all the standard shipping costs for orders placed with ridersmall.com. |
| Price Range |
FedEx Ground 5-8 Day |
PO Boxes |
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Continental USA
(Lower 48 States) |
Alaska/ Hawaii |
APO/ FPO |
U.S. Territories |
Canada |
Intl. |
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| $0-$49.99 |
$7 |
$11 |
$ 11 |
$11 |
$11 |
$15 |
$11 |
| $50-$74.99 |
$10 |
$15 |
$15 |
$15 |
$15 |
$20 |
$15 |
| $75.00-$99.99 |
$15 |
$20 |
$20 |
$20 |
$20 |
$25 |
$20 |
| $100.00+ |
FREE |
$30 |
$30 |
$30 |
$30 |
$35 |
$30 |
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Do you offer Order tracking ?
Yes
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What about cancellation ?
8% will be restocking fees for all processed orders.
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How to change color and size ?
Just call us or email us with in 24 hours of your purchase.
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What is your return policy ?
Items must return within 30 days and must be in new, re-sellable condition and retu rned with the manufacturer's original packaging including tags and labels. Please use a shipping box to ship return items. Do not ship return items in manufacturer's packaging, as they will not be accepted. Please include a copy of the original receipt or packing slip for your refund.
No returns will be approved and/or credited if the merchandise is a closeouts, discontinued, personalized and custom made or item has been used, worn or damaged in any way .
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What
is your Exchange policy ?
We offer hassle free return and exchange policy.
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Do You offer Free return ?
Yes, if it comes out manufacturing fault.
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